Services

Remote assistance for cleaning equipment problems

Ecoclean experts extend their services to keep your machine up and running. With their comprehensive knowledge and real-time analysis, Ecoclean remote immediately address the fault and get your machine moving. Our experts with due approvals can login to your installation and diagnose the problem.

Ecoclean’s parts cleaning service Help On-Line is a breakthrough with its ease of use. It provides:

• Faster fault analysis in breakdown scenarios
• Optimal equipment availability
• Improved efficiency of your cleaning equipment

On-call assistance – Anytime anywhere

Specialists, acquainted with the latest industrial cleaning technology are available to consult free of charge. Even if an on-site consultation is needed, the Service Help-Line provides diagnostic support that aims quick solution implementations.

The Ecoclean’s parts cleaning service helpline is available on working days from 8:00 a.m. to 5:00 p.m. Additionally Ecoclean offers a service contract with a 24 /7 helpline included in our partner program (where available).

The Ecoclean’s parts cleaning service helpline provides round the clock support for:

• Quick assistance
• High availability of your cleaning equipment
• Efficient economic service program

Our goal is to deliver on time every time!

Extensive usage exposes individual parts to some wear and tear. Ecoclean produces and supplies extensively original replacement parts for your installations and helps to maintain the production upshots. Ecoclean parts are all genuine and reliable with high standards of quality readily available from the stock.

The Ecoclean’s parts cleaning service offers:

• Consultation in the selection of spare parts
• Start-up kits for new industrial cleaning systems
• Custom-made individual spare parts
• Original replacement and spare parts
• Fast worldwide delivery
• Guaranteed spare parts

Inspection, Maintenance and Service Contracts for your cleaning equipment

Regular maintenance of your cleaning system ensures optimal productivity. As an expert in industrial cleaning technology and a manufacturer of innovative cleaning installations, Ecoclean puts great importance into consulting with its customers – even after purchase.

Ensuring optimal operations of your cleaning equipment, we offer extensive maintenance and individual service contracts. In this way, you safeguard both the performance and value of your installation.

Standard maintenance contracts for cleaning equipment
There is never an optimal time for installation breakdowns – for inspection and maintenance there is! The Ecoclean service team keeps an eye on the maintenance of your installation and arranges appointments with you well in advance. A service contract, tailored to your specific requirements, provides the basis for continuous installation maintenance. In this way, we offer you regular, dependable maintenance with transparent costs.

Individual partner programs for cleaning equipment
As an Ecoclean partner, you can take advantage of customized service contracts which are offered in three categories: Silver, Gold and Platinum. Initially, we provide you with an analysis of your expected service requirements. Furthermore, once the contract has been finalized we continue to remain flexible: service extensiveness and contract length can be adapted at any time.

Partner program benefits:

• Flexible custom-made solutions
• Complete cost control in pre-defined service levels
• Save on service and repair costs during the entire life of your cleaning equipment

Refurbishing of your cleaning equipment

Upgrade You cleaning systems: With extensive research, we are continuously uplifting our range to further increase productivity. This, in return, allows you to increase the quality of your product and improve the entire production system.

We are professionally advising all our customers on the new developments for your installation constantly. We update the existing cleaning systems with the newest technical advances ensuring production rise and cost reductions.

Get the best out of your cleaning equipment and react to:

• New application conditions
• Capacity increases
• Upgraded specifications

Mission Energy Efficiency in component cleaning

A key factor in reducing unit costs is the use of identified energy-saving potentials during the production stage and during parts cleaning processes.

The Energy Optimization Service (or Energy Efficiency Service) offered by Ecoclean identifies potential savings for your industrial cleaning systems that, once implemented, largely enhance the energy balance in the industrial cleaning technology. Especially for EcoCflex classic systems, an extensive upgrade package is available including:

• Verification of power consumption with full and partial load production, in standby mode, etc.
• Verification of power consumption of individual units of the cleaning system (e.g. high-pressure pump, booster pump and blowers)
• Analysis of the whole installation, the workflow and the manufacturing process
• Inspection heating and cooling systems and the machine insulation

These demand-based control of equipment modules yields major savings of usually:

• 30% less water consumption
• 30% less detergent
• 30% less electric power
• 30% less CO2

or more, depending on equipment configuration and processing times.

We value your feedback

At Ecoclean, we take customer’s feedback very seriously to ensure our products and services matches their needs. In this effort, we have established a mechanism of analyzing and evaluating each customer’s experience with our products and services. We engage them regularly through various feedback surveys and use their feedback to evaluate and make continuous improvements.

1. Cleaning Trials: We aim to keep on improving our Cleaning Trials process at the Technology Centre. This helps to improve customer’s experience from the start of cleaning trials till the inspection of trial results.
2. Pre-dispatch Inspection: Pre-dispatch inspection process evaluates the machine against the specifications and scope of supply and the support given by our team during the entire project lifecycle.
3. Warranty: The warranty feedback measures the level of on-site support given by our experts during the warranty period. Thus, ensuring the machine is operating effectively.
4. Service: With a complete servicing program in place, we aim to improve our services support and create an enriched experience for every service request attended.
5. Spare Parts Delivery: Using this feedback, we aim to secure timely delivery of spare parts and help to minimize the risk of downtime.

We send feedback email with the link of the survey to each customer. It contains a short questionnaire and usually takes approximately 5 – 10 minutes to submit the response.

If you have any feedback, please write us on below email address and we will send you the survey link.